Refund & Credit Policy

🟦 A. Youth Leadership Foundation (YLF) Programs

Saturday programs, summer programs, leadership cohorts, and all general nonprofit programming

A.1 Administrative Fees

  • All administrative and registration fees are strictly non‑refundable.
  • Administrative fees cover:
    • Enrollment processing
    • Staffing preparation
    • Curriculum planning
    • Materials sourcing
    • Operational and compliance costs
  • Administrative fees are not eligible for refund, credit, or transfer under any circumstances.

A.2 7‑Day Refund Window (Tuition Only)

  • Refund requests must be submitted in writing within 7 calendar days of registration to Leadership@cswag.org.
  • Requests received within this window may be eligible for a refund of tuition paid only, excluding:
    • Administrative fees
    • Registration fees
    • Non‑recoverable expenses already incurred

A.3 No Refunds After 7 Days

After 7 calendar days:

  • No refunds of any kind will be issued, including:
    • Tuition
    • Program fees
    • Materials fees
  • This applies regardless of:
    • Attendance
    • Schedule conflicts
    • Illness or personal circumstances
    • Withdrawal or dismissal

A.4 Program Credit Policy

After the 7‑day refund window:

  • No cash refunds will be issued.
  • A program credit may be issued at the organization’s discretion.
  • Credits:
    • May be transferred to a sibling
    • May be applied toward the following year’s program
    • May not be redeemed for cash
    • May not be transferred outside the immediate family
    • May not be applied to merchandise, administrative fees, or third‑party charges
  • Credits must be used within 12 months of issuance unless otherwise stated in writing.

A.5 Program Cancellation by the Organization

If Youth Leadership Foundation cancels a program:

  • Families will receive either:
    • A tuition refund only (administrative fees remain non‑refundable), or
    • A program credit for future use

A.6 Payment Terms for YLF Programs

Installments, deadlines, late fees, pay‑in‑full discount

A.6.1 Initial Payment

  • Due within 48 hours of program acceptance.
  • Includes non‑refundable administrative fees.
  • Failure to submit the initial payment within 48 hours may result in the spot being released to the next student on the waitlist.

A.6.2 Final Payment

  • Final tuition payment is due July 1.
  • Accounts not paid in full by July 1 will be considered past due.

A.6.3 Late Payments

  • Payments received July 2–July 5 incur a $35 late fee.
  • Payments not received by July 5 will result in:
    • Automatic forfeiture of the participant’s program spot
    • No refunds of any payments made, including tuition, administrative fees, or partial payments

A.6.4 Pay‑in‑Full Discount

  • Families who pay the full tuition amount by May 1 receive a 10% discount on tuition.
  • Discount applies to tuition only.
  • Administrative fees are not discounted and remain non‑refundable.
  • Payment must be received in full by May 1 to qualify.
  • After May 1, the discount is no longer available.

A.6.5 Payment Portal

All payments must be submitted through the official Youth Leadership Foundation payment portal: https://cswag.org/ylf-payments/

A.7 Payment Plans

  • Payment plans represent a binding financial commitment.
  • Missed or declined payments do not cancel enrollment or refund obligations.
  • Outstanding balances remain due even if a participant withdraws.

A.8 Chargebacks & Payment Disputes

  • Initiating a chargeback or payment dispute after agreeing to this policy constitutes a violation of program terms.
  • Chargebacks may result in:
    • Immediate removal from the program
    • Revocation of future enrollment eligibility
    • Collection of outstanding balances

A.9 Program Changes & Force Majeure

  • Program schedules, instructors, locations, formats, or activities may change as needed.
  • Such changes do not constitute program cancellation and do not qualify for refunds or credits.
  • Youth Leadership Foundation is not liable for cancellations or disruptions caused by events beyond its control, including but not limited to:
    • Weather events
    • Facility closures
    • Public health or government mandates

A.10 Dismissal Based on Readiness & Conduct

No refunds, credits, or transfers will be issued if a participant is dismissed from the program for:

  • Failure to meet the Essential Eligibility or Program Readiness Standards (including the ability to function independently in a 1:35 adult-to-student ratio).
  • Violations of the Communication & Engagement Standards (including “Audio Availability” and cell phone policies).
  • Any other violations of the Camp S.W.A.G. Code of Conduct.

🔵 B. STEM‑X Discovery Lab Programs

B.1 STEM‑X Program Terms

STEM‑X Discovery Lab programs involve custom curriculum, lab materials, staffing, and preparation.

B.2 Refund Limitations

Once the program begins:

  • No refunds are issued.
  • Missed sessions are not eligible for make‑ups or credits.

If a family or partner cancels:

  • Full refund if canceled within 48 hours of booking.
  • 50% refund if canceled 14 or more days before the program start date.
  • No refunds for cancellations made within 14 days of the program start date.

B.3 Program Cancellation by the Organization

If STEM‑X cancels a program:

  • Families will receive either:
    • A tuition refund, or
    • A program credit for future use.

B.4 Credit Policy

Credits may be issued only in cases of weather closures, building emergencies, or circumstances outside the partner’s control. Credits must be used within 12 months and are non‑transferable.

đźź© C. Camp S.W.A.G. Resident Camp Refund & Payment Policy

The Camp S.W.A.G. Resident Camp follows the same financial and administrative standards as all Youth Leadership Foundation (YLF) programs. Families are responsible for reviewing this policy before completing registration.

C.1 Administrative & Registration Fees (Non‑Refundable)

A non‑refundable camp deposit is required at the time of registration to secure a participant’s spot. This deposit serves as the administrative/registration fee and covers:

  • Enrollment processing
  • Facility reservation commitments
  • Staffing preparation
  • Materials and supplies
  • Operational and compliance costs

Administrative and registration fees are strictly non‑refundable and cannot be refunded, credited, or transferred under any circumstances.

C.2 7‑Day Refund Window (Camp Tuition Only)

Families may request a refund of camp tuition paid only within 7 calendar days of registration.

Refund requests must be submitted in writing to Camp@cswag.org using the required subject line:

Subject Line: Camp Refund Request – [Student/Camper Name]

The following are not refundable:

  • Administrative/registration fees (camp deposit)
  • Any non‑recoverable expenses already incurred

C.3 No Refunds After 7 Days

After the 7‑day refund window closes:

No refunds of any kind will be issued, including:

  • Tuition
  • Program fees
  • Materials fees

This applies regardless of:

  • Attendance
  • Schedule conflicts
  • Illness or personal circumstances
  • Withdrawal or dismissal

C.4 Camp Credit Policy

After the 7‑day refund window:

  • No cash refunds will be issued.
  • A program credit may be issued at the organization’s discretion.

Credits:

  • May be transferred to a sibling
  • May be applied toward the following year’s camp or YLF program
  • May not be redeemed for cash
  • May not be transferred outside the immediate family
  • May not be applied to merchandise, administrative fees, or third‑party charges
  • Must be used within 12 months unless otherwise stated in writing

C.5 Camp Cancellation by the Organization

If Camp S.W.A.G. cancels the camp:

Families will receive either:

  • A refund of camp tuition only (administrative fees remain non‑refundable), or
  • A program credit for future use

C.6 Payment Terms for Camp

C.6.1 Deposit (Initial Payment)

  • Due at the time of registration
  • Includes the non‑refundable administrative/registration fee
  • Spots are not held without the deposit

C.6.2 Payment Plans

  • Payment plans begin January 2027
  • Payment plans represent a binding financial commitment
  • Missed or declined payments do not cancel enrollment or refund obligations
  • Outstanding balances remain due even if a participant withdraws

C.6.3 Final Payment Deadline

  • Final camp payment is due June 1, 2027
  • Accounts not paid in full by June 1 are considered past due

C.6.4 Late Payments

  • Payments received June 2–June 5 incur a $35 late fee
  • Payments not received by June 5 will result in:
    • Automatic forfeiture of the participant’s camp spot
    • No refunds of any payments made

C.6.5 Payment Portal

All payments must be submitted through the official Youth Leadership Foundation payment portal

C.7 Program Changes & Force Majeure

Camp schedules, instructors, locations, formats, or activities may change as needed.

Such changes:

  • Do not constitute program cancellation
  • Do not qualify for refunds or credits

Youth Leadership Foundation is not liable for cancellations or disruptions caused by events beyond its control, including but not limited to:

  • Weather events
  • Facility closures
  • Public health or government mandates

C.8 Dismissal Based on Readiness & Conduct

Enrollment is contingent upon the participant’s ability to thrive in a group-based environment. No refunds or credits will be issued if a camper is dismissed for failure to meet readiness standards or for Code of Conduct violations.

🟦 D. Camp S.W.A.G. Merchandise (Physical Products)

D.1 All Sales Final

All merchandise sales are final.

D.2 Replacement Policy

Replacements or credits are issued only for:

  • Misprinted items
  • Defective items
  • Damaged items

D.3 Reporting Requirements

  • Issues must be reported within 7 days of delivery.
  • Reports must include clear photos of the issue.

🟧 E. Digital Products

E.1 Non‑Refundable

All digital products are non‑refundable once accessed or delivered.

âš« F. Chargebacks & Payment Disputes

F.1 Prohibited Payment Disputes

Initiating a chargeback or payment dispute after agreeing to this Refund & Credit Policy is strictly prohibited and constitutes a violation of program terms.

This applies to all:

  • YLF programs
  • Camp S.W.A.G. Resident Camp
  • STEM‑X Discovery Lab programs
  • Merchandise
  • Digital products
  • Any future Youth Leadership Foundation offerings

F.2 Organizational Rights

If a chargeback or dispute is initiated, Youth Leadership Foundation reserves the right to:

  • Remove the participant from the program or camp
  • Revoke eligibility for future enrollment
  • Deny access to current or future services
  • Pursue collection of outstanding balances

F.3 Financial Responsibility

Families remain fully responsible for:

  • All fees owed
  • Any balances resulting from reversed or disputed payments
  • Any administrative or processing fees incurred due to the dispute

Reversing a payment does not cancel financial obligations.

F.4 Fraudulent or Unwarranted Chargebacks

Submitting a chargeback in contradiction to this policy may be considered:

  • A breach of contract
  • A misuse of the payment dispute process
  • A fraudulent claim

Youth Leadership Foundation may pursue appropriate remedies as permitted by law.

F.5 Communication Requirement

Families must contact Youth Leadership Foundation before initiating any dispute.

Most concerns can be resolved quickly by emailing: Leadership@cswag.org

Failure to communicate prior to initiating a dispute may result in immediate removal from programs and forfeiture of eligibility.

⚪ G. Final Authority & Non‑Precedent Clause

G.1 Leadership Discretion

Contact Us

Email: Camp@cswag.org
Phone: (424) 354-9196

Mailing Address:
Camp S.W.A.G
PO Box 480575
Los Angeles, CA 90048

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